fast-food industry

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When It Comes to Service, McDonald's Isn't No. 1

Survey finds McDonald's is dead last; Chick-fil-A comes out on top

(Newser) - The fast-food industry may not be heralded for Michelin-rated fare, but chains can earn loyalty through the customer service they offer, ensuring consumers keep coming back for their burgers, tacos, and pizzas. And per 24/7 Wall St. , fast-food restaurants bested full-service restaurants for the first time ever on this year'...

Little-Known Billionaire's Job: Making Cheese for Our Pizza

You've probably never heard of James Leprino, the 'Willy Wonka of cheese'

(Newser) - You've likely never seen a photo of James Leprino, a 79-year-old reclusive billionaire in Colorado who runs Leprino Foods, a cheese and dairy manufacturing company. But that business is actually an empire—its website says it's the "world's largest producer of mozzarella"—and though Leprino...

10 Best Fast-Food Chains in US
10 Best Fast-Food Chains in US
May 12, 2017 5:30 PM CDT

10 Best Fast-Food Chains in US

Nary a Burger King or Dairy Queen to be found

(Newser) - McDonald's and Subway may be the fast-food kings in America, but are they the best fast-food options in the states? Not even close, according to a Business Insider ranking of the 25 best fast-food restaurants in the US. With the help of Restaurant Business' 2016 data, Business Insider looked...

Carl's Jr. Tries Advertising Burgers With Actual Burgers

Fast-food chain trying to expand customer base by ditching sexy commercials

(Newser) - Carl's Jr. and Hardee's are ditching the bikinis and getting back to the burgers, the AP reports. The chains are famous for advertisements featuring models and celebrities like Paris Hilton, Kate Upton, and Emily Ratajkowski munching on burgers while scantily clad. A new commercial for the chains shows...

Subway Sues Broadcaster for $210M Over Chicken Story

CBC stands by accusation that chain's product is half soy

(Newser) - Subway and the CBC are continuing their game of chicken, and neither side looks to be swerving. The latest in the fast-food drama: The restaurant chain says it will file a lawsuit against the broadcaster for a story that claims Subway's chicken isn't 100% chicken , but halfway made...

McDonald's Is Making Ordering Less 'Stressful'

Chain is testing mobile order-and-pay app before national rollout

(Newser) - McDonald's has started testing mobile order-and-pay after acknowledging the ordering process in its restaurants can be "stressful." The company says it will gather feedback from the test before launching the option nationally toward the end of the year, the AP reports. It says mobile order-and-pay is now...

Subway: We Tested Our Chicken, and No, It's Not Soy

Chain refutes 'false' CBC report, says its own tests show only 'trace' amount of soy

(Newser) - Subway says lab tests it commissioned show its chicken contains only trace amounts of soy. This after a CBC show reported that tests showed only about half the DNA from Subway chicken samples was from chicken. The rest was mostly from soy. After calling the report "false and misleading,...

McDonald's Dropped 500M Transactions in 5 Years

But fast-food giant says it has a plan to win customers back

(Newser) - McDonald's says it's lost 500 million customer transactions in the US since 2012 and plans to use deals to help win people back. The world's biggest burger chain said Wednesday during its investor day in Chicago that much of that business was lost after it did away...

Burger King Owner Buys Popeyes for More Than $1.6B

Restaurant Brands also owns Tim Hortons

(Newser) - Doughnuts, hamburgers, and as of Tuesday … chicken. That's what's now on the menu for Restaurant Brands International, the owner of Burger King and Tim Hortons that just raided the fast-food henhouse to buy the Popeyes Louisiana Kitchen chain for nearly $1.65 billion, per the Wall Street ...

Burger King Offers 'Adult Toys' With Adults-Only Meal

Only available in Israel after 6pm

(Newser) - If you think Burger King isn't a romantic enough destination for a Valentine's Day date, it's willing to sweeten the deal with a couple of beers and a sex toy. In a deal being offered only in Israel, and only after 6pm on Tuesday, the chain is...

McDonald's Is Brewing a McCafe Makeover in 2017

Watch out, Starbucks and DD: McCafe is getting major overhaul

(Newser) - When McDonald's rolled out its McCafe in 2009 , it ramped up caffeinated competition, notably with Starbucks. But sales of McDonald's coffee products have been stagnating since that initial jolt, per Crain's Chicago Business , with Nick Karavites, a Chi-Town owner of 18 McDonald's, revealing his own mixed...

Why Folks May Now Feel Like Royalty at McDonald's

Chain announces table service, self-order kiosks, other upgrades

(Newser) - You deserve a break today. No, really, don't get up—a McDonald's server will bring your Big Mac right to you. That was the Thursday announcement from the company's execs, who said the new table-service option they're offering will help transform Mickey Dee's into a...

If You Hate Fast Food, Don't Stare Into the Crystal Ball

Indie restaurants don't stand much of a chance against global chains

(Newser) - An industry expert recently told Megan McArdle that fast-food chains are beginning their slow, inevitable decline—an opinion she dismantles for Bloomberg . McArdle acknowledges chains suffer from "added layers of bureaucracy" and sacrifice quality as they try to "wring out economies of scale," and that should give...

'Hands Off My Buns': McDonald's Workers Allege Sex Harassment

In one case, employee says supervisor rubbed his genitals on her

(Newser) - Workers once swarmed McDonald's to protest low wages. At lunchtime on Thursday, workers in more than 30 US cities will protest another gripe: sexual harassment. Some 15 sexual harassment complaints from eight states have been filed against McDonald's and its franchises in the past month, alleging employees were...

McDonald's Ditching Controversial Ingredients

Fewer preservatives, same calories

(Newser) - McDonald's, which is trying to shake its image for serving processed junk food, said Monday that it's eliminating some unpalatable ingredients from its most popular menu items. That includes making Chicken McNuggets and other items without artificial preservatives, and removing high-fructose corn syrup from its burger buns, the...

McDonald's Is Making a Major Menu Change

Bye-bye, McWraps

(Newser) - Well, so much for that "healthy" experiment: McDonald's is doing away with McWraps. The wraps, introduced in snack-size in 2006 and entree-size in 2013, were meant to "attract younger, healthier eaters," millennials, and customers who would otherwise eat at Subway, Bloomberg reports. But the wraps took...

McDonald's Adds Butter, Snaps 2-Year Earnings Skid

Chain credits menu changes for uptick

(Newser) - McDonald's sales just snapped a two-year losing streak, edging up at US locations during the third quarter. Sales rose 0.9%, while globally they rose 4%, and the company expects the trend to continue in the final quarter. As a result, shares jumped nearly 7% to $109.40, striking...

McDonald&#39;s Franchisees No Longer Loving It

 McDonald's 
 Franchisees 
 No Longer 
 Loving It 
in case you missed it
Sep 17, 2015 7:20 PM CDT

McDonald's Franchisees No Longer Loving It

Menu changes are increasing lines and expenses for restaurant owners

(Newser) - Kale , McGriddles, yogurt parfaits, antibiotic-free chicken, a sexy Hamburglar . McDonald's has tried all these and more in recent years to shore up lackluster sales. But not only have these attempts largely failed, they're beginning to alienate the company's 5,000 franchisees, whose restaurants bring in one-third...

Why Wendy's Spent 3 Years Looking for Blackberries

It hopes to compete with fast-casual eateries' fresh ingredients

(Newser) - Finding 2 million pounds of blackberries is no easy feat. "It's been a slow, painful journey for us," says the procurement boss at Wendy's. "We spent 14 months scavenging around the industry, looking at more suppliers than we ever have." The number actually topped...

'Chalk One Up for the 99%-ers' in NY

Fast-food workers win 'Fight for $15'

(Newser) - They fought for $15—and they won. In what advocates say is a huge victory for the "99%-ers," New York state's wage board has recommended that the minimum wage for fast-food workers be gradually hiked to $15 from the current $8.75 over the next few years,...

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